First Line Leadership and Management



Product Information

Course Objectives

The aim of this course is to provide you with an insight into the different styles of leadership and management. You will gain an understanding of some of the core elements of first line management, which can enable you to lead and manage a team effectively.  

Learning Objectives

  • Distinguish between the terms leadership and management
  • Explain the different leadership styles and recognise their impact when leading a team
  • Describe the role of a manager in building a high performing team
  • Summarise best practice in setting individual and team goals, and objectives
  • Define a structured way of coaching a team for performance
  • Describe appropriate communication styles for a given situation
  • Summarise an effective method of delegation
  • Describe practical approaches to maximise your time
  • Explain a process to give feedback constructively
  • Duration: 30 minutes (approx.)
  • Language: English
  • Knowledge Check: 18 Questions Final Assessment

System Requirements

  • Operating System: Windows (7,8,10) and Apple Mac
  • Browsers: Edge, Internet Explorer, Google Chrome, Firefox and Safari
  • Additional Hardware: Please ensure that you have headphones or speakers


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